Privacy Policy

The protection of your personal data is of particular concern to us. Therefore, we process your data exclusively in accordance with legal regulations (GDPR, TKG 2003). In this privacy policy, we inform you about the most important aspects of data processing within the scope of our website.

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations (EU General Data Protection Regulation (DSGVO) and the Federal Law Gazette 2017/120 of the Republic of Austria with final effect 25.5.2018) and this privacy policy.

The use of our website is usually possible without providing personal information. The collection of any personal data (such as name, address or email addresses) is, as far as possible, on a voluntary basis. This data will not be disclosed to third parties without your explicit consent. Every visitor to the website has the right, upon request, to obtain information about the personal data that we have stored about free of charge as well as the right to correct incorrect data, to block and delete their personal data, as far as this does not conflict with any statutory storage or reporting obligation.

Please note that data transmission over the Internet (for example, when communicating via e-mail) may have security vulnerabilities. A complete protection of the data from access by third parties is not possible.

Information, deletion, blocking

You have the right to free information on the personal data saved about you, its origin and recipients and the purpose of data processing at any time. You also have the right to correct, block or delete this data. To this end, or if you have any other questions, you can contact us at any time using the website operator’s address provided in the legal information.

Cookies

The website uses so-called cookies in some places. Cookies do not harm your computer and do not contain viruses. They serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies”. They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser on your next visit.

You can set your browser to inform you about the setting of cookies and to allow cookies only in individual cases, to exclude the acceptance of cookies for certain cases or in general, and to activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited.

Change Cookie Preferences

Server-Log-Files

The provider of the pages automatically collects and stores information in so-called server log files, that your browser transmits to us automatically. These are:

  • Browsertyp/ browser version
  • Operating system used
  • Referrer URL
  • Host name of accessing computer
  • Time of server request

These data are not specific individuals. A reunion of these data with other data sources is not made. We reserve the right to examine these data retrospectively if us concrete evidence of unlawful use are known.

Contactform

If you send us via the contact form requests, your data from the Request Form, including the contact details provided by you will be stored there for the purpose of processing the request and in the case of follow-up questions with us. These data will not be disclosed without your consent on.

SSL encryption

This site uses SSL encryption for security reasons and to protect the transmission of sensitive content, such as the requests you send to us as the site operator. You can recognize an encrypted connection by changing the address line of the browser from “http: //” to “https: //” and the lock symbol in your browser line.

If SSL encryption is enabled, the data you submit to us can not be read by third parties.

Cookies

The websites use some so-called cookies. Set cookies on your computer no harm and do not contain viruses. Cookies are used to make our offer more user-friendly, effective and safer. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies”. They are automatically deleted after your visit. Other cookies remain on your device memory until you delete them. These cookies allow us to recognize your browser on your next visit.

If you do not want this, you can set up your browser so that it informs you about the setting of cookies and you only allow this in individual cases.

If cookies are deactivated, the functionality of our website may be limited.

Google Fonts

We use fonts (“Google Fonts”) provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Privacy policy: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated.

Google Recaptcha

We use the “ReCaptcha” function to prevent bots from making entries in online forms, among other things. It is provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Privacy policy: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated.

Web-Analyse

Our website uses features of the web analytics service Google Analytics. The provider is Google Inc. located at 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. For this purpose, cookies are used which allow an analysis of the use of the website by its users. The information generated by the cookie about the use of the website by the user is usually transmitted to a Google server in the USA and stored there. You can prevent this by setting your browser so that no cookies are stored.

We have concluded a corresponding contract with the provider for order data processing.

Our concern within the meaning of the GDPR (legitimate interest) is the improvement of our offer and our website. Since the privacy of our users is important to us, the user data is pseudonymized.

Your IP address is recorded, but immediately pseudonymized (e.g. by deleting the last 8 bits). This means that only a rough localization is possible.

The data processing is based on the legal provisions of § 96 para. 3 TKG as well as Art. 6 para. 1 lit. a (consent) and/or f (legitimate interest) of the GDPR.

In addition, Google is certified under the Privacy Shield agreement and thus offers a guarantee to comply with European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).

The user data is stored for a period of 14 months.

Detailed information on the use of data by Google, your settings and objections can be found on the following Google web pages: https://www.google.com/intl/de/policies/privacy/partners (“Data use by Google when you use our partners’ websites or apps”), http://www.google.com/policies/technologies/ads (“Data use for advertising purposes”), http://www.google.de/settings/ads “Manage information that Google uses to show you advertising”.

Newsletter

You have the option to subscribe to our newsletter through our website. In order to provide you with targeted information, we may also collect and process additional information that users voluntarily provide.

To send our newsletter, we need your email address and your declaration that you agree to receive the newsletter. Once you have subscribed to the newsletter, we will send you a confirmation email with a link to confirm your subscription.

You can cancel your subscription to the newsletter at any time. Please send your cancellation to the following email address: hotel@goldener-adler.at.

We will then immediately delete your data related to the newsletter dispatch.

Google-Re/Marketing-Services

Our concern under the GDPR (legitimate interest) is to improve our offerings and our website. Therefore, we use the marketing and remarketing services (short “Google Marketing Services”) of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).

Google is certified under the Privacy Shield agreement, providing a guarantee to comply with European data protection laws (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).

With the help of Google Marketing Services, we can display advertisements for our website in a targeted manner, showing users only those ads that potentially reflect their interests. To do this, Google runs a code and uses so-called (re)marketing tags, which store an individual cookie in the user’s browser. For the use of cookies, see above.

The collected information can also be linked by Google with information from other sources. If the user subsequently visits other websites, ads tailored to their interests may be displayed.

In addition, the IP address of the user is recorded through Google Analytics, but is immediately pseudonymized (e.g. by deleting the last 8 bits). This means that only rough localization is possible, and ads are not managed and displayed for a specific person, but for the cookie owner, regardless of who the cookie owner is. This does not apply, of course, if a user has expressly allowed Google to process the data without this pseudonymization. The information collected by Google Marketing Services about users is transmitted to Google and stored on Google’s servers in the USA. The user’s IP address is not merged with data from the user within other Google offerings.

We also use cookies from the Google Marketing Service “Google AdWords”; on the basis of the Google Marketing Service “AdSense”, we may display third-party advertisements using its cookies. Further information on data usage for marketing purposes by Google can be found at https://policies.google.com/technologies/ads, and Google’s privacy policy is available at https://www.google.com/policies/privacy.

Furthermore, we use the “Google Tag Manager” to integrate and manage the analysis and marketing services offered by Google into our website centrally.

Online presence on social media

We operate online presences within social networks and platforms in order to communicate with users, interested parties, and customers who are active there. When accessing these networks and platforms, the terms and conditions and data processing policies of the respective operators apply.

Unless otherwise specified in our privacy policy, we process user data when they communicate with us on social networks and platforms.

Our use of Facebook Social Media Plugins

In accordance with the GDPR, we have a legitimate interest in improving our offer as well as in analysing and optimizing our website. Therefore, we use social plugins (“plugins”) provided by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook“). On the website, the plugins may be graphic content, text or video content or elements which enable interaction. They can be identified by the use of Facebook logos (“f” on a respective background, the “thumbs-up”-sign or the term “Like”) or the label “Facebook social plugin”. For details regarding the appearance of Facebook social plugins please see: https://developers.facebook.com/docs/plugins/.

Facebook is certified according to the Privacy Shield-agreement and therefore guarantees to adhere to European data protection laws (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).

For further information regarding data collection by Facebook, further data processing and data usage as well as user rights and your personal settings to protect your privacy, please see Facebook’s data policy https://www.facebook.com/about/privacy/.

Instagram

Our website might use content and functions connected with the services provided by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. This includes content such as images, videos and texts or buttons which allow users to react to content. If users are registered users of Instagram, too, Instagram can assign the view of content and use functions to the particular user profile. Instagram’s privacy policy: http://instagram.com/about/legal/privacy/.

Youtube

Our website might use video content provided by YouTube LLC, which is provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. YouTube’s information on policies and safety: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated.

Basis of legitimate interest.

The data processing is based on the principle of legitimate interest.

Processing the data helps us to find out what works on our site and what doesn’t. For example, we can determine whether the content is well received or how we can improve the structure of the website. Our team benefits from this and can react accordingly. Due to data processing, you also benefit from a website that is constantly improving.

Without the data, we could not provide the service. Your data will only be used to improve website usage.

Rechte der betroffenen Personen

You have the rights to access, correct, delete, restrict, transfer, withdraw, and object to your data. If you believe that the processing of your data violates data protection law or your data protection rights have otherwise been infringed, you can file a complaint with the supervisory authority. In Austria, this is the Datenschutzbehörde (Data Protection Authority).

You can reach us at the following contact information:


Goldener Adler
Kirchenweg 19
A-6561 Ischgl
+43 5444 5217
hotel@goldener-adler.at